Return & Refund Policy

Effective Date: September 8, 2026

At modhupurfolvandar.com, we aim to deliver fresh and quality fruits to our customers. Since our products are perishable, the following Return & Refund Policy applies.

1. Perishable Products

Fresh fruits and other perishable products generally cannot be returned after delivery unless they are damaged, spoiled, or significantly different from what was ordered.

2. Damaged or Spoiled Products

If you receive damaged, rotten, spoiled, or unusable fruits, please contact us as soon as possible after delivery.

3. Incorrect Items

If you receive an item that you did not order or an incorrect quantity, please notify us promptly so we can review the issue and provide an appropriate resolution.

4. Proof of Issue

For damaged, spoiled, or incorrect products, we may request clear photographs or videos of the product and order packaging to verify the claim.

5. Return Requests

If a return is approved, we will provide instructions for returning the eligible product. Do not send products back without contacting us first.

6. Refund Eligibility

After reviewing a valid claim, we may offer a replacement, partial refund, full refund, or another appropriate solution depending on the circumstances.

7. Refund Method

Approved refunds will generally be processed through the original payment method, including payments made through ShurjoPay or PayStation, where applicable.

8. Refund Processing Time

Once a refund is approved, processing time may depend on the payment provider, bank, or mobile financial service. Additional processing time may therefore apply.

9. Non-Eligible Claims

Refunds may not be provided for products damaged after delivery due to improper storage, handling, or delayed consumption by the customer.

10. Contact Us

For return or refund requests, please contact us using the contact information provided on modhupurfolvandar.com. We will review each eligible request fairly and communicate the available resolution.